Starbucks Card Account Terms of Use and Agreement

Rand Capital Coffee (Pty) Ltd t/a “Starbucks” hereinafter referred to as “Starbucks”, “we”, or “us”.

IMPORTANT -- PLEASE READ: The following Starbucks Card Agreement describes the terms and conditions that apply to the pre-paid account of your Starbucks Card.

YOUR USE OF YOUR STARBUCKS CARD IS GOVERNED BY THE TERMS OF THIS AGREEMENT. PLEASE ENSURE THAT YOU HAVE READ AND UNDERSTOOD THESE TERMS BEFORE USING YOUR STARBUCKS CARD. IF YOU DO NOT UNDERSTAND THESE TERMS YOU MAY CONTACT Rewards Support TO DISCUSS YOUR CONCERNS WITH US BEFORE YOU FIRST USE YOUR STARBUCKS CARD.

PLEASE ALSO TAKE THE TIME TO REGISTER YOUR STARBUCKS CARD BY VISITING OUR WEB SITE AT www.starbucks.co.za AS THIS WILL PROVIDE YOU WITH EXTRA SECURITY IN THE EVENT THAT YOUR CARD IS LOST OR STOLEN.

WE RECOMMEND YOU KEEP A COPY OF THIS AGREEMENT FOR YOUR RECORDS.

 

PART ONE:  STARBUCKS CARD GENERAL TERMS

About Your Account; Starbucks Purchases Only.
The Starbucks Card is issued to you by Starbucks. It allows you to load a monetary value on to your Starbucks Card for future purchases at participating Starbucks stores. The Starbucks Card is to be treated like cash. It cannot be replaced if lost, stolen, or destroyed unless you have registered it and reported the loss as described below. The monetary value that you load onto your Starbucks Card is a pre-payment only for the goods and services of participating Starbucks stores. No credit card, credit line, overdraft protection or deposit account is associated with a Starbucks Card. No interest, dividends or any other earnings on funds loaded on to a Starbucks Card will accrue or be paid or credited to you by Starbucks. The value associated with the Starbucks Card is not insured or guaranteed by any person or entity.

 

Loading Value on Your Card.
You can load value onto a Starbucks Card by using a credit card, debit card or cash by visiting any participating store.

The value of your Starbucks Card is subject to the following load limits; the maximum amount that can be loaded onto your Starbucks Card in any transaction is R5000, to a maximum value of R5000 which may be stored on your Starbucks Card at any time. A minimum value of R50 must be loaded onto your Starbucks Card in order to register your Starbucks Card online. Starbucks may change these maximum and minimum amounts at any time by notifying you at the point of sale or on the Starbucks web site and such change shall not constitute an amendment to this agreement.

Amounts loaded, and subsequently topped up, onto a Starbucks Card are held and denominated in the currency of the country in which it was initially issued regardless of the currency used to load the Card. The card is only valid in the country of issue.

Fees and Expiry Date.
Starbucks does not charge any fees for the issuance, activation, use or topping up of your Starbucks Card and your Starbucks Card has no expiry date.

Redemption/Refunds.
Amounts loaded on your Starbucks Card in the Republic of South Africa are in South African Rand, they may be redeemed by contacting us here Email: [email protected] or phone number 0129489010 , and no fee is payable. You may be asked to provide proper documentation of your identity, such as your address, a driver’s licence, passport, etc, and your bank account details. Upon verification of your identity and receipt of your bank details, a refund will be made within 30 business days directly into your bank account. This may vary, however, up to a maximum 45 business days. Business days are Monday to Friday

 

Complaint Handling.
We reserve the right to correct the balance of your Starbucks Card account if we believe that a clerical, billing, or accounting error has occurred. If you have questions regarding your transaction history or any correction, or if you dispute any transaction or correction that has been assessed against your Starbucks Card, please contact our Customer Care Team here Customer Service. We will conduct an investigation and communicate the results and correct any error that we verify as soon as we finish the investigation. If no error was found, we will communicate an explanation. If you are dissatisfied with our resolution of a dispute, you may refer the issue to the National Consumer Commission if your card was issued in the Republic of South Africa. We will have no liability for any billing error unless you provide us notice in writing within sixty (60) days of the date you become aware of the error. You should monitor your transactions and account balances closely.

Optional Registration; Liability for Unauthorised Transactions.
Because your Starbucks Card is used like cash for purchases from Starbucks, you are responsible for all transactions associated with your Starbucks Card, including unauthorised transactions. If you register a Starbucks Card which was purchased in another country, the laws of the country of origin will apply.

 

PART TWO:  IMPORTANT LEGAL TERMS

Changes to This Agreement.
We may amend the terms of this agreement at any time for security, legal, regulatory, or valid business reasons. We will post the terms to the modified agreement on our web site at www.starbucks.co.za. Subject to the remainder of this clause, any change, addition, or deletion will become effective at the time we post the revised agreement to our web site or in our stores or as otherwise stated in our notice to you. Unless we state otherwise, the change, addition or deletion will apply to your future and existing Starbucks Cards. The amended terms will apply to you if (1) you do not notify us to the contrary within twenty (20) days of the date of our notice (or such other reasonable period of time as specified in our notice to you), or (2) you use your Starbucks Card after such twenty (20) day notice period. If you do not accept the changes, additions or deletions, your Starbucks Card will be cancelled and any amounts remaining on your Starbucks Card will be refunded to you, as per the refund terms above.

Cancellation of This Agreement.
We may suspend or terminate this agreement at any time by giving you reasonable prior notice. We need not, however, give you notice where we have serious grounds for considering that immediate termination is required (e.g., if we reasonably suspect fraudulent or unauthorised use of the Starbucks Card). If we terminate this agreement in circumstances where you are not in breach of this agreement, we will refund or issue store credits equal to the balance held in your Starbucks Card account less any amounts that you owe us. In the event that this agreement is terminated, this Part Two shall continue to apply as between us in respect of anything either of us did whilst this agreement was in force.

Governing Law.
This agreement is governed by the laws of the Republic of South Africa.

Disclaimers and Limits of Liability.
Starbucks does not represent or warrant that your Starbucks Card will always be accessible or accepted at participating Starbucks stores.

In the event that Starbucks is liable to you under this agreement, you will be entitled to recover from us your actual damages, up to the last balance held on your Starbucks Card.

Starbucks will not be liable to you for:

• any loss of income, business, goodwill or profits arising out of this agreement.
• any unauthorised access to or alteration, theft or destruction of your Starbucks Card.
• the consequences of any delay or mistake relating to the use of your Starbucks Card caused by any circumstances beyond our control.
• any loss or damage which was not caused by our breach of this agreement or breach of our legal duty of care.
• any loss or damage which was not a reasonably foreseeable result of either our breach of this agreement or breach of our legal duty of care. Loss or damage is "reasonably foreseeable" if, at the time we entered into this agreement, such loss was contemplated by you and by us; or
• any loss or damage suffered by you as a result of you failing to take reasonable precautions against such loss or damage.

This agreement does not affect your statutory rights and must be read subject to those rights. If you require more information on your statutory rights, you can contact the National Consumer Commission.

Assignment.
We may transfer all or part of this agreement without such transfer being considered a change to the agreement, by giving notice to you. The company or other entity to whom we transfer this agreement will have the same rights and obligations as we did before the transfer, and we will ensure that it agrees in writing to be bound by the terms and conditions of this agreement so that you rights under this agreement are not detrimentally affected.

Entire Agreement; Construction.
All correspondence entered into under this agreement will be in the English language. This agreement is the complete and exclusive statement of the agreement between you and Starbucks and supersedes all prior proposals and all other agreements in respect of the subject matter of this agreement. If any provision of this agreement is illegal or unenforceable, that provision will be deleted from this agreement, and the remaining terms will not be affected. Headings are for convenience of reference only and will in no way affect interpretation of this agreement.

Enquiries or Questions.
If you have any questions regarding this Starbucks Card Account Terms of Use and Agreement, or your Starbucks Card, please email our Customer Care Team at Customer Service , Rand Capital Coffee (Pty) Ltd trading as Starbucks South Africa 5 Harries Road, Illovo Edge Building 3 Ground Floor, Illovo, Gauteng, 2196