Changing Lives

Working at Starbucks means that you are more than just an employee, you are a partner. Our partners are at the heart of our company and we aim to offer life-changing opportunities – the chance to develop as a person and your career in the growing coffee industry.

Being a Starbucks partner means living the Starbucks philosophy which values the moments of human connection as much as it values hand-crafting the perfect coffee beverage.

Connect to something bigger
Connecting with each other, with our customers and the communities we are a part of, fosters a deep sense of purpose at Starbucks. We believe we can all become a part of something bigger and inspire positive change in the world around us.

Diversity and Inclusion
We strive to create a culture that values and respects diversity and inclusion. Our goal is to build a diverse workforce, increase competencies, shape a culture of inclusion, and develop a diverse network of suppliers. Our welcoming work environment encourages partners to engage with one another and make Starbucks a place they look forward to working each day.

Changing lanes, changing lives
Over the last 42 years, Starbucks have worked to empower youth in the communities and markets that we serve.

In South Africa, we face challenges of social and economic disparities, cultural and linguistic barriers and an education system that fails to produce learners with the skills needed to succeed in a modern, evolving global economy.

Aligned with Starbucks global ‘partner first’ philosophy we developed a Partner programme that is built around setting partners up for success, not only in Starbucks, but with knowledge and skills that will serve them well for life. We firmly believe that education is the one intervention that can break the cycle of poverty in one generation. Talent acquisition into our business focusses on four main streams:

  • scholars and students
  • first-time entrants into the job market
  • those currently in employ, and
  • unskilled and unemployed individuals who form part of the Changing Lanes Programme

Our Changing Lanes Programme is a job-readiness training programme positioned to bridge the gap between unemployed youth and work opportunities. We face an imbalance between needed and available skills; Changing Lanes is a program to build entry-level knowledge and skills that allows for preparedness into newly created jobs in the communities we serve.

Through Changing Lanes, we aim to attract, retain, and develop talent in Starbucks South Africa. We offer learning modules and on-the-job coaching to support the development from unskilled, no work experience to expert baristas and coffee masters.

We recruit candidates between the ages of 18 and 25 to form part of the Starbucks family. These partners receive training in the art of brewing the perfect cup of coffee, delivering customer service in the way that only Starbucks can deliver and support through various training modules to ensure personal and career growth.

Job creation and skills development is a vital component of our overall business strategy. This approach contributes to the economic value in a way that also creates value for society by addressing current needs and challenges. We believe that this is a sustainable approach to doing business in South Africa.