STARBUCKS REWARDS™ TERMS OF USE

Last Reviewed 20 November 2016

PLEASE READ THESE TERMS OF USE CAREFULLY. BY REGISTERING FOR OR PARTICIPATING IN THE STARBUCKS REWARDS PROGRAMME, YOU AGREE TO BE BOUND BY THESE TERMS OF USE AND ALL TERMS INCORPORATED BY REFERENCE. IF YOU DO NOT AGREE TO THESE TERMS OF USE, DO NOT PARTICIPATE IN THE STARBUCKS REWARDS PROGRAMME.

These Terms of Use apply to your participation in, the Starbucks Rewards programme ("Starbucks Rewards") which is operated by Taste Food Franchising (Pty) Ltd ("Starbucks") in South Africa. These Terms of Use do not alter in any way the terms or conditions of any other agreement you may have with Starbucks for other products and services, such as Starbucks Cards. Starbucks reserves the right to change, modify and/or eliminate Starbucks Rewards and/or all or any portion of these Terms of Use or any policy, FAQ, or guideline pertaining to Starbucks Rewards at any time and in its sole discretion. Any changes or modifications will be effective immediately upon posting the revisions to www.starbucks.co.za, and you waive any right you may have to receive specific notice of such changes or modifications. Your participation in Starbucks Rewards confirms your acceptance of these Terms of Use and any such changes or modifications; therefore, you should review these Terms of Use and applicable policies and FAQs frequently to understand the terms and conditions that apply to Starbucks Rewards. If you do not agree to the Terms of Use, you must stop participating in Starbucks Rewards.

The Starbucks Rewards programme is intended for personal use only. Commercial use is prohibited. Starbucks Rewards is not targeted towards, nor intended for use by, anyone under the age of 13. If you are between the ages of 13 and 18, you may only use Starbucks Rewards under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use.

Please read the Privacy Policy contained at www.starbucks.co.za carefully to understand how Starbucks collects, uses and discloses information about customers and how to update or change your personal information and how we communicate with you.

Starbucks Rewards is one way in which Starbucks endeavours to reward and thank loyal customers for patronizing our business, and purchasing Starbucks® products. Members of Starbucks Rewards are able to earn and accumulate "Stars" that can be redeemed for Starbucks Rewards benefits, also known as "Rewards," at participating Starbucks® stores in South Africa.

REGISTERING FOR STARBUCKS REWARDS

There are two (2) ways to register in the Starbucks Rewards programme and begin accumulating Stars, which will entitle you to receive certain benefits as detailed below ("Rewards"):

  1. You can purchase a physical Starbucks Card from a participating Starbucks store and thereafter visit www.starbucks.co.za and follow the prompts to create an account and register your physical Starbucks Card; or
  2. You can download a digital Starbucks Card via the Starbucks mobile app to your Android™ or iPhone® device ("Starbucks Mobile App") and follow the prompts to create an account and register your digital Starbucks Card.

For more information about Starbucks Cards, please visit www.starbucks.co.za.

The registration process may require that you provide the following information: username, password, email address (required in order to receive all eligible Rewards), physical address, telephone number, Starbucks Card number, and card security code (CSC), birthday, name, and marketing preferences. All of your Starbucks Cards can be activated and registered for use in Starbucks Rewards, but you may only have one (1) account that is personal to you.

By registering and participating in Starbucks Rewards, you acknowledge that Starbucks may Process (as defined in the Protection of Personal Information Act 4 of 2013 ("POPI")) your Personal Information (as defined in POPI), and by your participation in Starbucks Rewards, you consent to such Processing. You furthermore acknowledge that Starbucks may, in its sole discretion, transfer your Personal Information outside of South Africa, and by your participation in Starbucks Rewards, you consent to such transfer.

If you change your account address to one that is not located within South Africa your Starbucks Cards will continue to function, but your Starbucks Rewards account will be deactivated. You will no longer be able to earn Stars or receive or redeem rewards under your Starbucks Rewards account. Previously earned Stars may expire as described below.

EARNING STARS

The Rewards that are available to you through Starbucks Rewards are based on the number of "Stars" that you earn. You can earn Stars by making purchases using any Starbucks Card registered to your account to pay at participating Starbucks stores in South Africa.

You will earn Stars based on the value of your purchase at the rate of one (1) Star for every Two Rand (R2.00) you spend using your registered Starbucks Card. Some exclusions apply. For example, you cannot earn Stars on purchases of alcoholic beverages or on Starbucks Cards (including activations, reloads, transfers, or any other card-to-card transaction). Taxes, tips, donations, and fees, including without limitation, shipping and handling fees, gift wrapping fees, delivery fees, and bag fees, to the extent applicable, may also be excluded and ineligible for Star accrual. Stars may be earned and awarded based on rounding, depending on the value of your purchase.

Generally, Stars for qualifying purchases from participating stores are automatically added to your account within twenty-four (24) hours. From time to time, we, or others acting with our permission, may offer you special promotions that offer you "Promotional Stars" or "Bonus Stars" subject to the terms described in the applicable promotional offer.

If you void a purchase made with your registered Starbucks Card, Starbucks will deduct the Stars that you were awarded for that purchase, potentially resulting in a negative Star balance on your account. If you return merchandise or packaged coffee, food and tea that you purchased with your registered Starbucks Card (note: an original receipt or gift receipt is required), your funds will be returned to you on a Starbucks store gift card, but Starbucks will not deduct Stars from your account. Starbucks store gift cards may be used in any participating Starbucks store in South Africa, but they are not Starbucks Cards. For example, Starbucks store gift cards do not accrue Stars and cannot be registered or reloaded for additional value.

STARBUCKS BENEFIT LEVELS

Currently, there are two (2) levels of benefits within Starbucks Rewards that are determined by the number of Stars that you accumulate on your account each year, "Green Level" and "Gold Level".

Once you reach a specific level within Starbucks Rewards, you will receive the Rewards that are applicable to that level at that time. However, you must continue to earn and accumulate Stars in order to maintain your benefit level.

You can view and track your Star balance and available Rewards on www.starbucks.co.za or by using the Starbucks Mobile App.

Starbucks reserves the right to change the benefit levels and/or the Rewards associated with each level in its sole discretion, at any time.

GREEN LEVEL REWARDS

By registering your Starbucks Card, you are automatically enrolled into the "Green Level" of Starbucks Rewards and you will receive 125 (One Hundred and Twenty Five) bonus Stars.

To receive the Rewards applicable to the Green Level, you must earn at least one (1) new Star during each consecutive 12-month period following your registration date, failing which your Star balance will automatically reset to zero (0) and you may no longer be eligible to receive any Rewards.

Green Level Rewards may include:

  1. For every 250 (Two Hundred and Fifty) Stars that you accumulate on your Starbucks Card, you will be entitled to one (1) complimentary handcrafted beverage OR food item (excluding multi-serving food or beverage items) at any Starbucks store in South Africa. This Reward can be redeemed as follows:
    • You must present your registered Starbucks Card to the barista at a participating Starbucks store in order to receive your complimentary item. You will receive only one (1) complimentary item regardless of the number of Starbucks Cards that you have registered to your account.
    • You must redeem your Reward before it expires.
  2. Early or extended access to certain promotions and offers. Starbucks may offer Starbucks Rewards members early or extended access to special menu items or discounts. Members may take part in these offers by paying with their registered Starbucks Card at participating stores.
  3. Promotional offers and coupons. Special offers may be distributed by email or the Starbucks Mobile App. You must opt-in to receive promotional and marketing offers from Starbucks and may be required to provide a valid email address and telephone number in order to receive your special offers. Special offers may be customized based on purchase behaviours and preferences. Special offers may include periodic discounts on food, beverages and merchandise, or the opportunity to earn "bonus" Stars. Special offers may have certain restrictions including expiration dates and short, time-limited redemption periods. Special offers are personal to you and cannot be shared, copied or transferred. You may be required to present or pay with your registered Starbucks Card in order to redeem special offers. Read each offer carefully for specific details, expiration dates, limitations and restrictions, and to learn when bonus Stars will be awarded to your account.

GOLD LEVEL REWARDS

Once you have earned 750 (Seven Hundred and Fifty) Stars in a 12-month period, you will automatically enter the "Gold Level" of Starbucks Rewards. In order to maintain the Gold Level, you must earn at least 750 (Seven Hundred and Fifty) Stars during each consecutive 12-month period following the date you reached the Gold Level, failing which you will automatically move back to the Green Level, and your Star balance will automatically reset to zero (0).

Gold Level Rewards include all Green Level Rewards and may include:

  1. Birthday Reward – on your birthday, you will be entitled to one (1) complimentary handcrafted beverage OR food item (excluding multi-serving food or beverage items) at any Starbucks store in South Africa. This Reward can be redeemed as follows:
    • Your complimentary birthday Reward will be automatically added to your account approximately one (1) day prior to your birthday.
    • You must present your registered Starbucks Card to the barista at a participating Starbucks store in order to receive your complimentary item. You will receive only one (1) complimentary item regardless of the number of Starbucks Cards that you have registered to your account.
    • Your birthday Reward expires 30 days after your birthday. You must redeem your birthday Reward before it expires.
  2. A free upgrade to Origin Espresso on any coffee beverage ordered.
    • Free refills on brewed coffee on selected teas during a single visit. In order to claim your refill keep a copy of your receipt and present that back to the barista when placing the order for a refill.

GENERAL

These Starbucks Rewards Terms of Use complement and incorporate by reference the Starbucks Card Terms and Conditions. In the event of any conflict between the Starbucks Card Terms and Conditions and these Starbucks Rewards Terms of Use, the Starbucks Card Terms and Conditions take precedence.

There are no membership fees associated with participation in the Starbucks Rewards. Stars accumulated under the Starbucks Rewards are promotional and have no cash value.

Your Stars, Rewards, registered Starbucks Cards, and your account under Starbucks Rewards are personal to you and may not be sold, transferred or assigned to, or shared with, family, friends or others, or used by you for any commercial purpose. You may have only one (1) Starbucks Rewards account that is personal to you.

Without notice to you, Starbucks reserves the right to suspend any Starbucks Card and/or terminate your account and/or your participation in Starbucks Rewards if Starbucks determines in its sole discretion that you have violated these Terms of Use, you have more than one (1) account, that the use of your account is unauthorized, deceptive, fraudulent or otherwise unlawful, that there has been any unauthorised or fraudulent activity on your account, whether by you or any third party, or for any other reason whatsoever. Starbucks may, in its sole discretion, suspend, cancel or combine accounts that appear to be duplicative. In the event that your participation in Starbucks Rewards is terminated, then all accumulated Stars in your account are void.

Without notice to you, Starbucks also reserves the right to "unregister" and make ineligible for the Starbucks Rewards, any Starbucks Card or account that has been inactive for three (3) consecutive years. Inactive is defined as no Stars earned. In the event that your Starbucks Card or account is unregistered or rendered inactive, then all accumulated Stars in your account are void.

Starbucks reserves the right to terminate, discontinue or cancel the Starbucks Rewards at any time and in its sole discretion without notice to you.